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Returns Policy

Return Instructions

All products require a Return Authorization Number (RA #) prior to being returned. This number can be obtained by calling our store at (860) 461-0667.

All items must be in brand new, unused condition and include all original packaging, components, manuals, and documentation.

All returns must be postmarked no later than 30 days from the original invoice date (shipping date) and include a printed and completed return form.

All non-defective, non-damaged returns are subject to a 12% restocking fee (NOTE: This fee covers our initial shipping cost of the item to you, as well as payment processing and refund processing fees).

If, however, you prefer an in-store credit, this fee is waived. The restocking fee may also be waived if the customer places a qualifying reorder for the same amount or more. In this case we will refund the original form of payment in full once the return is processed. You must contact us with an order number showing that you have placed a qualifying reorder before the return is processed for the restocking fee to be waived.

For non-defective / non-damaged items, the customer is responsible for return shipping and any other costs associated with shipping the items back to our facility. For your protection we recommend that you use a traceable method of shipment that can provide you with delivery confirmation. We also recommend that the item shipped be insured. Cookshop Plus is not responsible for lost or damaged returns. All UPC codes must be intact for an item to be returnable. Products missing UPC codes are NOT returnable.

Note: If your item is defective, please refer to our Defective/Damaged Merchandise Policy.

Return Requirements:

  • Product must be unused, due to the nature of the product we sell
  • Product must be complete with all original components and in the original manufacturer's packaging
  • Product must have any standard certification labels (UPC code, etc.) intact
  • Product must be free from customer damage of any type, including, but not limited to dents, scratches, cracks, or signs of abuse
  • Product must include a printed and completed return form

Non-Qualifying Returns:

Items that are returned to us without meeting the return requirements above will be rejected. We will contact you with a detailed reason for the rejection and the item will be returned to you at your expense.

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Refund Policy

Please allow ten (10) business days from the time of your request for refunds to appear on your card. All refunds are processed back to the original card that was used. In the case of a gift return, where you were not the original purchaser, refund will either go back to the original card, or be available in the form of an in-store credit.

In-Store Credit / Exchange Policy

If you request in-store credit, once your return has been processed, you will be sent an e-mail with a gift certificate for the amount of the original purchase price to be used to re-order the item(s) of your choice. Please allow ten (10) business days from the time it has been received at our facility for processing.

Defective Merchandise Policy

Cookshop Plus guarantees your merchandise will arrive in brand-new, perfect, working condition. In the unlikely event that an item should arrive defective out of the box, or should become defective within 30 days from the invoice date, we will replace the item at no cost to you.

Please contact our customer service team within this 30-day period at (860) 461-0667 to report the defect, and a pre-paid return shipping label will be sent to you.

Please be advised that some manufacturers require us to have you contact them directly if their item is received defective, though we will try to handle this process for you whenever possible.

All defective items are inspected upon arrival. If the merchandise is found to be defective as stated, the replacement order will be processed at no cost to you. If the item is found to be without defect, the item will be returned to you at your expense. Any defects discovered after the initial 30-day period must be handled through the manufacturer in accordance with the item's manufacturer warranty.

Damaged Merchandise Policy

We take pride in our shipping and packaging, in the unlikely event that you receive an item that has been damaged in shipping, we will replace the item at no cost to you. You must notify us within seven (7) days (time limit set by shipping carrier claims policy) of receipt of the damaged merchandise to qualify for a no cost replacement. If you are present at time of delivery and the box or packaging appears damaged, please inspect the actual item for damage before accepting it (the carrier will wait for you and allow you to inspect the item itself). If you received or refused a damaged item, please call us at 860-461-0667 and we will handle the damage claim with the carrier (note this claim could take up to 8 business days be completed), as well as send you a replacement item at no cost to you.

Cancellation Policy

Orders may be canceled up until they have shipped, once your order has shipped you will be subject to our return policy.

Gift Purchase Exceptions

Holiday Gift Orders placed on or after Black Friday (the day following Thanksgiving) until Christmas Day that are noted (please call us at 860-461-0667 to have us mark the order as a "Gift" order), will be extended from the standard 30 days to 30 days after Christmas Day.

All other Gift Orders please call us at 1-860-461-0667 to have us mark the order as a "Gift" order. This will extended our return policy from the standard 30 days to 60 days total for your gift order.

Exceptions can be made at our discretion and you may call before your order is received to request it to be noted as a "Gift".

 

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